1. Services

Creatrix Social Lab provides creative and digital services including, but not limited to, social media management, graphic design, video editing, website building, and content strategy. Services are delivered based on the agreed scope discussed during onboarding or outlined in a proposal.

Creatrix Social Lab reserves the right to refuse service to any individual or business if the project is not aligned with its expertise, values, or availability.

2. Payment Terms (50% Upfront Required)

A 50% upfront payment of one month’s service fee is required before any work begins.

• The remaining balance must be paid based on the agreed billing schedule.

• Projects will only be scheduled after the upfront payment is confirmed.

• Payments made are non-refundable once work has started.
   

3. No Refund Policy

Due to the nature of digital services, all payments are non-refundable once work has started. Please review all service details carefully before submitting payment.

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4. Scope of Work

Services are provided only within the agreed scope. Any additional requests beyond the original agreement may require an updated quote or additional fees.

Creatrix Social Lab is not responsible for delays caused by changes in scope, lack of communication, or late delivery of required materials.

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5. Revisions

Each service includes a limited number of revisions as outlined in the agreement or proposal. Additional revisions beyond the included amount may be billed separately.

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6. Turnaround Time

Turnaround times vary depending on the service, workload, and client responsiveness. Timelines begin once all required assets, approvals, and information are received from the client.

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7. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information

• Supplying content, assets, and feedback on time

• Reviewing and approving work promptly

Delays in communication may affect project timelines.

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8. Intellectual Property

Upon full payment, final approved deliverables become the property of the client.
Creatrix Social Lab retains the right to showcase completed work in its portfolio, website, and social media unless otherwise agreed in writing.

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9. Confidentiality

All client information and materials are treated as confidential and will not be shared with third parties without consent, except when required to complete the service.

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10. Termination

Creatrix Social Lab reserves the right to pause or terminate services if:

• Payments are not made on time

• Communication becomes unresponsive

• The working relationship becomes abusive or unprofessional

Any completed work up to the termination date remains billable.

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11. Limitation of Liability

Creatrix Social Lab is not responsible for platform changes, outages, algorithm updates, or indirect losses.

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12. Changes to Terms

Creatrix Social Lab may update these Terms and Conditions at any time. Continued use of services after changes are made constitutes acceptance of the revised terms.

 

13. Contact

If you have any questions regarding these Terms and Conditions, please contact:
Creatrix Social Lab (creatrixsociallabs@gmail.com)